Your site and your account
Your account — email, sign-ins, and your data
There is no password
You sign in with a link we email you. Nothing to remember, nothing to be stolen from another website's breach, nothing to reset.
A sign-in lasts 30 days on that browser. Signing out, or moving to another browser or device, means another link. See Your sign-in link didn't arrive if one does not turn up.
Changing the address on the account
Not self-serve yet. Email [email protected] from the address currently on the account, telling us the new one, and we will move it.
Writing from the old address is what proves it is you, so if you have already lost access to it, say so and we will find another way to check.
Receipts and invoices
Billing lists every payment with its date and amount, and the receipt for each. Every payment also emails you a receipt at the time.
Closing your account
Account → Close account. It signs you out everywhere and closes the account.
It refuses while you still have a live, paid site — cancel that one first from its own page, so nothing keeps billing by accident. Everything else moves to the trash and follows the usual 30-day retention before being erased.
Changed your mind within 30 days? Email us and we can reopen it.
What we hold, and getting it out
- Your sites — pages, pictures, versions. Yours to publish and, for sites built from your own files, to download.
- Your form messages — kept for 180 days, exportable as a spreadsheet from the site's Inbox.
- Your bookings — kept for two years, exportable from the Diary.
- Your orders — kept for seven years, because they are your own tax and dispute record. The card details never touch us: shop payments go straight into your own Stripe account.
- Billing and legal records — kept as long as the law requires, and no longer.
For a copy of your data, or to ask us to delete it, email [email protected] with the subject Privacy request.
Keeping the account safe
The link in your email is the key to the account, so treat it like one: do not forward a sign-in email to anybody, and be suspicious of any message asking you to. We will never ask you for a password, because there isn't one.